Atlassian Solution
Enterprise Architecture & CMDB with Jira Service Management
Enterprise organizations need a single, trusted view of business capabilities, applications, assets, and services — not disconnected tools and static diagrams.
Our Approach to Enterprise Architecture (EA) and Configuration Management Database (CMDB)
With Enterprise Architecture (EA) and CMDB built on Jira Service Management, we help organizations design, govern, and optimize their enterprise landscape using tools teams already trust. Our approach combines:
- Enterprise Architecture frameworks (TOGAF, BizBok)
- Business capability mapping
- Application and asset management
- Configuration Management Database (CMDB)
- Value-driven service design
—all implemented natively on the Atlassian platform.
Why Combine Enterprise Architecture and CMDB in Jira Service Management?
Traditional EA tools and CMDB systems are often:
Expensive and complex
Poorly adopted by delivery teams
Disconnected from real operational data
By using Jira Service Management Assets, Enterprise Architecture becomes:
Actionable Architecture
Enterprise Architecture is embedded in daily Jira workflows, making architecture decisions practical and usable—not theoretical diagrams.
Continuously Updated
Architecture data stays current through live updates from Jira issues, assets, and services instead of static documents.
Operationally Connected
Business, applications, services, incidents, changes, and demand are directly linked in Jira Service Management.
Single Source of Truth
One shared architecture model for business, IT, and operations, reducing duplication and inconsistent data.
Live Architecture Visibility
Architecture elements are connected to real Jira issues, workflows, and service operations for full traceability.
Faster Enterprise Decisions
Enable quicker, better decisions across strategy, operations, and delivery with real-time, reliable architecture insights.
TOGAF Alignment
We support TOGAF domains using Jira & JSM Assets:
- Business Architecture: Business capabilities, value streams
- Application Architecture: Application portfolio & dependencies
- Technology Architecture: Infrastructure, platforms, assets
- Architecture Governance: Standards, decisions, roadmaps
BizBok Alignment
BizBok principles are implemented through:
- Business capability hierarchies
- Capability ownership & maturity models
- Capability-to-application and capability-to-service mapping
- Investment and transformation prioritization
By using Jira Service Management Assets, Enterprise Architecture becomes:
How It Work?
A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise
Optimizing Processes with BPMN 2.0
Process diagrams are a powerful tool for visually mapping out each step in both your current and target processes. Using the universally recognized BPMN 2.0 (Business Process Model and Notation) standard, these diagrams provide a clear and universal way to depict workflows, making them easily understandable by both business and IT teams. At a glance, they answer the following questions:
One platform for company-wide automation
Eliminate manual, time-consuming processes and replace them with streamlined, automated workflows. From hire to retire, empower employees with self-service, digitization, and AI-driven automation. The Atlassian platform brings all essential processes together into one connected system of action for your company.
Put AI and automation to work for people
Equip your workforce with business-ready AI and automation. From front office to back office, the Atlassian Jira and Confluences solutions provide employees with curated workflows and immediate, intelligent answers—helping you turn insights into action.
Transform Work with a Connected Digital Environment
Leverage a connected set of solutions to address challenges across the company. Deliver a branded digital workplace—built on the Atlassian platform and integrated with all work management systems—that scales employee experiences, boosts engagement, develops talent, and drives measurable productivity.
