Template

Backoffice Support Template for Atlassian

Run office operations, travel management, workplace requests, and administrative services with Jira, Confluence, and Jira Service Management.

 

The Backoffice Support Template for Atlassian provides a complete framework for managing day-to-day office operations, travel bookings, workplace requests, asset tracking, and administrative tasks. Built on Jira, Confluence, and Jira Service Management (JSM) with native support for JSM Assets, the template ensures smoother operations, faster response times, and better visibility across all backoffice activities.

Why you need a Backoffice Support Template with Jira and Confluence

Centralised Workplace Request Management

Route all office-related requests—facilities issues, broken equipment, supply needs, and internal services—directly into Jira Service Management.

Business Travel Support & Scheduling

Manage taxi bookings, hotel reservations, and business trip coordination with Jira workflows and automated approvals.

Operational Automation

Automate task routing, request categories, notifications, and approvals to reduce manual work for admin teams.

End-to-End Asset Tracking with JSM Assets

Track office assets, equipment, supplies, and inventory using the built-in JSM Asset Management structure.

Improved Internal Communication

Use Confluence pages for travel policies, office procedures, vendor contacts, and self-service FAQ.

Consistent Service Experience

Provide employees with a single portal in JSM where they can submit requests, report issues, or track updates—all in one place.

Who will use a Backoffice Support Template

  • Office Managers – Handle requests, coordinate travel, manage vendors, and oversee workplace tasks.
  • Administrative & Backoffice Teams – Process bookings, order supplies, and resolve work environment issues.
  • Employees – Submit requests for travel, supplies, repairs, and office support via JSM.
  • Finance Teams – Track spending on travel, repairs, replacements, and office operations.
  • Facilities Teams – Receive maintenance requests, track workplace issues, and manage office assets.
  • Executives & Managers – Gain visibility into operational KPIs and workplace performance.

Branded Employee Service Portal for Admin Requests

employee service desk JSM

Jira Service Management Request - Employee View

What is included in the Backoffice Support Template

  • Unified Office Request Portal in JSM – A single point for employees to request support or report issues.
  • Travel Booking Workflows – Automated flows for taxi scheduling, hotel booking, and trip approvals.
  • JSM Asset Management Structure – Track office equipment, supplies, consumables, and assets.
  • Supply Ordering & Inventory Tracking – Manage office item requests with automated stock status updates.
  • Facilities & Issue Reporting – Log broken items, maintenance needs, and service workflows in Jira.
  • Knowledge Base in Confluence – Policies, guides, vendor lists, and travel or office instructions.
  • Automated Notifications – Alerts for bookings, approvals, request updates, and delivery timelines.

Frequently Asked Questions

Yes. The JSM portal becomes the single hub for travel, supplies, repairs, and general backoffice support.

 

Yes. The template uses JSM Assets to track office equipment, consumables, and supplies.

Absolutely. Workflows can include automated approvals, notifications, and reminders

Yes. Confluence can store vendor information, and Jira workflows can integrate supplier contacts and actions.

 

Yes. A form can generate an SOP, and an SOP can initiate a request. You can open an SOP from a submitted form or submit a request directly from an SOP page.

 

Yes. The portal can match your brand guidelines, including colors, logos, wording, and layout for a fully consistent employee experience.

This Template is an Integrated Part of Solution:

Templates that Integrate with Backoffice Support Template

Consulting Services Related to Backoffice Support Template

Contact me for a free consultation!

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