Applications Management Template - Business Architecture & Atlassian

Template

Application Management Template

Manage application access, lifecycle, onboarding / offboarding, and license governance with Jira, Confluence, and Jira Service Management.

The Application Management Template for Atlassian provides a unified framework for administering business applications, processing access requests, tracking licenses, and maintaining application documentation. Built on Jira, Confluence, and Jira Service Management (JSM) with JSM Assets, the template streamlines how IT teams manage software across the entire organisation while improving governance, compliance, and user experience.

Why you need an Application Management Template built with Jira, JSM and Assets?

Centralised Application Access Requests

Employees request access through JSM, where workflows automate approvals, routing, and provisioning steps.

Full Application Inventory with JSM Assets

Maintain a centralised record of all business applications, licenses, owners, SLAs, integrations, and usage.

Onboarding & Offboarding Automation

Trigger application assignment or removal directly from role changes, onboarding steps, or HR workflows.

Application Documentation in JSM Assets and Confluence

Store vendor details, SLAs, security requirements, expiration date, license cost and configuration guides in JSM Assets and automate reporting in Confluence.

Improved Compliance & Audit Readiness

Track application ownership, access history, license utilisation, and system changes for audit-ready visibility.

Faster Support & Issue Resolution

Automation routes issues to the correct resolver team, links to known errors, and provides self-service troubleshooting pages.

Consulting Service that Supports KPI development and Implementation:

IT Applications Portfolio Optimizations

Executives & Leadership – Track organizational performance against strategic objectives.
Department Heads – Align team goals with company strategy and measure team effectiveness.
Project Managers – Monitor progress toward milestones and ensure deliverables meet expectations.
HR & People Teams – Measure employee performance, engagement, and retention metrics.
Finance Teams – Track financial KPIs such as revenue growth, operating margin, and cash flow.
Sales & Marketing Teams – Monitor pipeline health, conversion rates, and campaign ROI.

IT Applications Management Card in JISM Assets

Example of IT Application Management Schema

What is included in the IT Application Management Template

Application Catalogue in JSM Assets – A complete inventory of software, owners, licenses, and dependencies.
Access Request Workflows – Automated approval processes for granting or removing access.
Application Lifecycle Management – Track onboarding, updates, integrations, renewals, and deprecations.
Application Services - Manage incidents, service requests, changes, enhancements, and vendor escalations tied to each application—all tracked through Jira and JSM.
Application Feed for Business Strategy - Provide leadership with real-time insights into application usage, performance, costs, and dependencies to support strategic planning and portfolio decisions.
Operating and Licensing Costs & Risk - Monitor license usage, renewal cycles, operational costs, and compliance risks through JSM Assets and dashboards aligned to IT governance KPIs.