Template

CMDB (Configuration Management Database) Template

Gain full visibility into your IT assets, services, dependencies, and risks with Jira, Confluence, and Jira Service Management (JSM) Assets.

 

CMDB Configurations Management Database with Jira Service Management

The CMDB Template for Atlassian provides a complete structure for documenting, tracking, and controlling all configuration items (CIs) across your IT environment. Built on Jira, Confluence, and JSM Assets, it helps IT teams maintain an accurate inventory of hardware, software, services, integrations, dependencies, and relationships—supporting operations, incident response, audits, and strategic planning.

Why you need a CMDB Template with Jira Service Management Assets and Confluence

Unified Inventory of All Configuration Items

Track hardware, software, services, environments, and dependencies in one central system using JSM Assets.

Improved Incident & Problem Resolution

Quickly identify affected systems, upstream/downstream dependencies, and responsible owners during outages or service disruptions.

Change Management Alignment

Link CIs to change requests, evaluate impact, and reduce operational risk with accurate configuration data.

Compliance & Audit Readiness

Maintain an audit-ready record of assets, versions, changes, ownership, and lifecycle events.

Operational Risk Reduction

Monitor risks related to unsupported systems, outdated versions, or critical dependency gaps.

Clear System Relationships & Architecture Mapping

Visualise how applications, services, servers, networks, and integrations connect across the enterprise.

Consulting Service for Developing Enterprise Architecture and CMDB Model

Who will use a CMDB Template

  • IT Operations Teams – Manage configuration items, environments, and dependencies.
  • Service Desk Agents – Use CMDB data during incident, problem, and request resolution.
  • Change & Release Managers – Evaluate risk, plan changes, and update CI records.
  • Security & Compliance Teams – Monitor ownership, access, risk, and asset compliance.
  • SRE / DevOps Teams – Track deployment environments, versions, and service topology.
  • Executives & IT Leaders – View strategic dashboards on assets, risks, and lifecycle costs.

Example of CMDB Relations Metamodel

cmdb metamodel relationship

CMDB Configuration Relations Example

CMDB Configurations Management

What is included in the CMDB Template

  • Structured CI Models in JSM Assets – Pre-defined categories for hardware, software, applications, services, environments, and integrations.
  • Dependency Mapping – Visual relationship diagrams showing upstream and downstream dependencies.
  • Configuration Item Lifecycle Tracking – Version changes, updates, ownership, and deprecation timelines.
  • Incident, Problem & Change Linking – Connect CIs directly to operational workflows in Jira and JSM.
  • Risk & Compliance Attributes – Track vulnerabilities, outdated versions, unsupported technologies, and audit flags.
  • Confluence Knowledge Hub – CI documentation, architecture diagrams, SOPs, and governance processes.
  • CI Health, Cost & Risk Dashboards – Real-time reporting on asset freshness, lifecycle stage, cost, ownership, and risk.

This Template is an Integrated Part of Solution:

Templates that Integrate with Configurations Management Database Template

FAQ about Configurations Management Database Template

Yes. It comes with pre-built CI structures, relationship types, and asset models that can be extended or customised.

 

Absolutely. Jira and JSM workflows can automatically attach related CIs for faster analysis and resolution.

Yes. JSM Assets supports full dependency mapping, including applications relationships.

Yes. Ownership, versions, changes, lifecycle events, and risk indicators make audits much easier.

 

Contact me for a free consultation!

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