Template

Knowledge Hub Template with Confluence and Jira

Define, measure, and track business success with clarity and precision.

 

corporate training resources space in Atlassian Confluence

The Knowledge Hub Template provides a structured, scalable, and organized system for storing and maintaining corporate knowledge. Confluence serves as the primary knowledge repository, Jira workflows manage knowledge requests and content ownership, and JSM provides a service portal for employees requesting information or new knowledge articles.
The template ensures knowledge is easy to find, easy to maintain, and always up-to-date.

Why you need Knowledge Hub Template with Confluence and Jira

Create a central place for knowledge, documentation, troubleshooting, and internal expertise—supported by Confluence, Jira, and JSM workflows.

One Central Place for All Organizational Knowledge

Policies, playbooks, SOPs, troubleshooting guides, FAQs, and templates all live in one structured Confluence space.

Improved Findability for Employees

Page templates and refined navigation ensure team members can find answers quickly—even in remote or hybrid environments.

Content Governance and Ownership

Jira workflows assign owners, reviewers, update cycles, and expiration dates to keep knowledge accurate.

Streamlined Knowledge Requests

Employees can request missing content or updates through a JSM portal, turning needs into Jira tasks.

Supports Training and Onboarding

Guides, process pages, and team documentation accelerate onboarding and self-directed learning.

Consistent Brand Experience

Layouts, templates, and formatting follow the corporate brand when using Refined.site for intranet design.

Consulting Service that Supports Knowledge Hub Template with Confluence and Jira

Who will use a Knowledge Hub Template with Confluence and Jira

  • All Employees – Search for answers, procedures, and helpful documentation.
  • Team Leads & Subject Matter Experts – Maintain accurate content and publish updates.
  • HR & Operations – Store policies, onboarding guides, and SOPs.
  • IT & Support Teams – Publish troubleshooting articles and update internal knowledge.
  • Project Teams – Store decisions, architecture, and process documentation.
  • Executives – Ensure the organization has a structured and scalable information ecosystem.

Employee Handmook / Knowledge Hub Template with Confluence and Jira

Knowledge Hub Template with Confluence, Jira, and Jira Service Management

Knowledge Hub Template with Confluence, Jira, and Jira Service Management

Knowledge Hub Template with Confluence, Jira, and Jira Service Management

What is included in Knowledge Hub Template with Confluence and Jira

  • Confluence Knowledge Base Structure – Hierarchical layout for policies, teams, processes, troubleshooting, and templates.
  • Knowledge Article Templates – Standard page templates for SOPs, FAQs, troubleshooting steps, guides, and playbooks.
  • Refined Navigation – Structured menus, categories, and branded presentation.
  • Jira Workflow for Content Lifecycle – Tracks creation, review, approval, updates, and expiration.
  • Update Reminders – Automated alerts for outdated articles or pages nearing expiry.
  • Knowledge Request Portal (JSM) – Employees submit requests for new content or revisions.
  • Role-Based Views – Different users can see content tailored to their department or role.
  • Expert Locator – Link knowledge pages to subject matter experts in the People Directory.
  • Search Optimization – Labels, metadata, and page templates enhance search accuracy.
  • Reporting Panel (EazyBI Optional) – Tracks article usage, update frequency, and request volume.
  • Team Spaces Integration – Departmental knowledge pages link back to their team-specific spaces.

This Template is an Integrated Part of Solution:

Templates that Integrate with Knowledge Hub Template with Confluence and Jira

FAQ about Knowledge Hub Template with Confluence and Jira

Yes. Articles can automatically assign owners or reviewers based on topic or team.

Yes. Timed reminders and expiry workflows prevent outdated or incorrect knowledge.

Yes. Team spaces can link into the central Knowledge Hub while following a unified structure.

Yes. A JSM portal allows users to request missing articles or updates.

 

Yes. Using Refined Site, pages can follow consistent branding, navigation, and UI patterns.

 

Yes. Permissions can limit sensitive content to specific teams.

Contact me for a free consultation!

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